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Shipping Policy

I’m excited to get your products to you! Here’s how I handle shipping your orders.

1. Where I Ship

  • I currently ship within Australia and to the following international regions: Canada, United States, United Kingdom, New Zealand, Japan, and China.

2. Shipping Costs

  • Domestic (Australia): Flat rate of $3.00 AUD. Express shipping is available for $11.00 AUD.
  • International Flat Rates:
    • New Zealand: $3.00 AUD
    • Japan & China: $3.50 AUD
    • Canada & United States: $4.10 AUD
    • United Kingdom: $4.35 AUD
  • You will see the exact shipping cost for your order during the checkout process before you finalise your purchase.
  • I do not offer free shipping at this time.

3. Shipping Carriers

  • I primarily use Australia Post for all my shipments, including international orders.

4. Order Processing Time

  • Once you place your order, I need a little time to prepare it for shipment. Our typical processing time is within 1-2 business days.
  • Please note that this does not include the shipping time itself. Processing time may be longer during peak seasons or for custom orders, but I will always communicate any significant delays.

5. Estimated Delivery Times

  • Delivery times vary depending on your location. Please consider the processing time (mentioned above) plus the estimated delivery time for your region.
  • For Australian Orders:
    • Standard Shipping: 2-4 business days (QLD), 3-7 business days (Interstate), 6-12 business days (Regional/Remote).
    • Express Shipping: 1-2 business days (QLD), 1-3 business days (Interstate), 3-7 business days (Regional/Remote).
  • For International Orders:
    • All International Regions (NZ, USA, UK, Canada, Japan, China): 15+ business days.

6. Customs, Duties, and Taxes

  • For international orders, your package may be subject to import duties, taxes, and fees once it reaches your country. These charges are the responsibility of the recipient and are not included in the shipping cost paid at checkout. I recommend checking with your local customs office for more information.

7. Tracking Your Order

  • Unfortunately, I do not currently offer tracked shipping for domestic or international orders.

8. Lost or Damaged Items

Filing a Claim: For lost or damaged items, you must contact me first and provide all necessary information to help me file a claim with the shipping carrier. excited to get your products to you! Here’s how I handle shipping your orders.

Lost Items: In the rare event that your order is lost during transit (as confirmed by the shipping carrier after a reasonable waiting period), you will have the option to receive a full refund or have your order resent at no extra cost. I will work with you and Australia Post to investigate.

Damaged Items: If your product arrives damaged, please contact me immediately (within 1 week of delivery) at hello@mjoycreates.com with photos of the damaged item and packaging. After you send back the damaged product, you can choose to receive a replacement (if available) or a full refund. I will cover the return shipping cost for damaged items.