I care deeply about your privacy. This policy explains what information I collect, why I collect it, how I use it, and how I keep it safe. By using my website, https://mjoycreates.com/ (the “Site”), you agree to the way I handle your information as described in this policy.

1. What Information I Collect

When you interact with Mjoy Creates, I may collect the following types of personal information:

  • Contact Information: Your name, email address (if you choose to provide it), shipping address, and phone number.
  • Payment Information: Details needed to process your payments, which are handled securely by PayPal. I do not store your full credit card details on my servers.
  • Order and Preference Information: Details about products you’ve previously bought, items you’ve “liked” or favourited, and product reviews you’ve submitted.
  • Website Usage Information: Information about how you use this site, such as the pages you visit, the products you view, and your IP address. This is often collected using cookies and analytics tools like Google Analytics.

2. How I Collect Your Information

I collect information in a few ways:

  • Directly from You: When you fill out forms on this website (like creating an account, or placing an order), enter your email address for pop-up promotions, or submit product reviews/blog comments.
  • Automatically: Through the use of cookies (small data files stored on your device) and other tracking technologies when you browse this Site. These help me remember your preferences and understand how you use my site.
  • Through Third Parties: Like Google Analytics, which helps me understand website traffic, or payment processors, like PayPal, that handle your transaction details.

3. Why I Collect Your Information (How I Use It)

I collect and use your information for these reasons:

  • To Process and Fulfill Your Orders: I need your name, shipping address, phone number, and payment information to process your purchase, ship your products, and keep you updated on your order status.
  • To Personalize Your Experience: I use your past purchases, “liked” items, and browsing history to recommend products you might genuinely like and to auto-fill information during checkout for an easier shopping experience.
  • To Communicate with You:
    • Order Updates: I use your email to send you important updates about your orders (e.g., confirmation, shipping notifications).
  • To Improve My Website and Services: I use website usage data (collected via cookies and Google Analytics) to understand how people use my site, identify popular products, and make improvements to your browsing experience.
  • For Reviews and Comments: To display your product reviews and blog comments on my site.

4. Who I Share Your Information With

I share your information only when necessary to provide my services or when legally required:

  • Payment Processors: I share payment details with secure third-party payment processors, such as PayPal, to process your transactions. They handle your sensitive financial information directly.
  • Shipping Carriers: I share your name, shipping address, and phone number with Australia Post (or other carriers if I use them) so they can deliver your orders.
  • Analytics Providers: I share anonymised (or pseudonymized) website usage data with Google Analytics to help me understand website traffic and improve my services.
  • Legal Requirements: I may disclose your information if required by law or if I believe it’s necessary to protect my rights, property, or safety, or the rights, property, or safety of others.

5. Cookies and Tracking Technologies

  • Like most websites, I use “cookies.” Cookies are small data files that my Site places on your device to help me remember you and your preferences. For example, cookies can keep items in your shopping cart.
  • I also use Google Analytics, which uses cookies to collect information about how visitors use my Site. This data is aggregated and anonymous, meaning it doesn’t identify you personally.
  • You can usually set your browser to refuse cookies or to alert you when cookies are being sent. However, if you disable cookies, some parts of my Site may not function properly.

6. Your Choices and Rights

  • Accessing Your Information: You have the right to request access to the personal information I hold about you.
  • Correcting Your Information: You can ask me to correct any inaccurate or incomplete personal information I hold about you.
  • Deleting Your Information: You have the right to request that I delete your personal information, subject to certain legal obligations I may have (e.g., for record-keeping purposes related to sales).
  • To exercise any of these rights, please contact me at hello@mjoycreates.com.

7. Data Security

  • I take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. I use secure servers and encryption where appropriate. However, no internet transmission or electronic storage is 100% secure, so I cannot guarantee absolute security.

8. Changes to This Privacy Policy

  • I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. I’ll post any updates on this page. I encourage you to review this policy periodically.

9. Contact Me

  • If you have any questions or concerns about my Privacy Policy or how I handle your personal information, please contact me at hello@mjoycreates.com.